Business Model Design

Have you recently completed an acquisition, launched a new product or is your company or business unit underperforming?

  Let MJR Consulting design and implement your New Business Model to deliver the following results:

• Improved Margins
• Scalability
• Economies of Scale
• Improved performance

 Business Process and Operational Improvement

Our improvement approach is integrated with the Project Management discipline. Business Process Design/Optimisation is the key to improvement in the following areas:

• Customer Experience
• Cost Reduction
• Productivity Increase
• Compliance Alignment

 MJR Consulting can do the following for your organisation:

•  Design your Process Architecture
• Assess your Business Process Maturity Level
• Map your Business Processes
• Document your Policies, Procedures and Operating Manuals

Customer Experience Management 

Solutions must have the customer at the centre of the design process. Three critical questions must be asked of every solution:

• Will the customer Experience be improved?
• How will I measure and react to the customer experience?
• Will the customer become a Net Promoter of my company?

Through specialised partnerships with leaders in the field of Voice of the Customer we can deliver the following:

• Targeted event driven customer surveys
• Dashboard Customer Experience Management Information
• Service recovery and feedback processes